Frequently Asked Questions
Everything you need to know about your xTool experience.
What is the standard shipping time for xTool laser cutters?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days depending on your location, while international shipping may take 10-15 business days.
Does xTool offer a warranty on its machines?
Yes, we provide a 12-month limited warranty on our primary machines, including the xTool D1, M1, and P2 series, covering any manufacturing defects in materials or workmanship.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Is xTool Creative Space (XCS) software free to use?
Absolutely. xTool Creative Space is our proprietary, all-in-one software that is free for all xTool users and is compatible with Windows, macOS, iPadOS, and mobile devices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.
Are xTool machines compatible with LightBurn?
Yes, most xTool laser engravers are compatible with LightBurn software. However, please check specific model specifications as some features may be optimized for our native XCS software.